In many companies, the management of IT equipment (computers and infrastructure) is internalized. This requires the internal presence of various operational skills capable of solving any problem in record time. While this diversity of skills is accessible to large companies, the situation is often more complex for SMEs. The outsourcing of IT management, therefore, makes it possible to resolve this difficulty. It is also useful in many other aspects. Find out which ones below.
A Global Approach To IT Management
IT is an essential service. Every employee of the company uses it to carry out their daily tasks. This service must offer a high level of availability. When it does not perform well, the business immediately loses productivity. The outsourcing of IT management allows you to benefit from global expertise in the various aspects of infrastructure, security, data management, and computer fleet. These different strata are highly interdependent. The global vision is essential to resolve any problems that may arise quickly.
The Security Of Your Data
Cybersecurity has become a critical issue for every business. The leak or loss of sensitive data represents a major risk daily. This risk must be minimized through the implementation of good practices. Security is available on many floors:
- The security of the computer network, which must be perfectly sealed against external attacks.
- The security of exchanges between employees both via email and via instant messaging or videoconferencing systems.
- The security of the data stored on the servers.
- Finally, the security of the infrastructure, which must be redundant and resilient.
The security issue requires regular investments to maintain a high level of protection. It is essential to adapt to the new threats that may emerge with the evolution of technologies. Beyond the risk associated with intrusions, data must be backed up regularly. This represents a cost comparable to that of insurance that you will be glad to have incurred the day the data must be restored following a security breach or equipment failure.
The maintenance of a computer park has several dimensions. First, of course, there is the replacement of failed components on an employee’s computer. Then, regularly, in rotation, the computers are replaced every 3 to 5 years depending on the company. This upgrade is essential to avoid too high a frequency of outages when computers get too old.
And then, daily, maintenance is also updating systems. You have to apply patches and update operating systems constantly. This requires upstream validation tests and then downstream acceptance. This work is very time-consuming and can harm the availability of equipment if it is not carried out rigorously.
When an employee encounters a problem with an application or, more generally, the operation of his computer, he wants to obtain support quickly. In most cases, this blocks its activity with the resulting impact on the smooth running of the business. Not all businesses can afford to have multiple people involved in IT support for users. Therefore, the solution is to have recourse to an outsourced service capable of responding to requests quickly, whatever their level of complexity and the application involved.